Merzy The First Lipstick ME Series

Order Confirmation & Processing

• Orders are processed within 1-2 business days.
• Once placed, orders cannot be modified or changed.
• You will receive an Order Confirmation Email once your order is received.
• For guest orders, you can track your order via “Track Order”.
• Even after confirmation, orders may be canceled if the brand confirms the item is sold out.
• Refunds for canceled orders are processed immediately; allow 1–5 business days for funds to appear.

Return Policy

• All orders are shipped within 1–2 business days of processing.
• Standard shipping typically takes 3–5 business days from the date of dispatch.
• Returns are accepted within 30 days of the original delivery date.
• Items must be in original condition with all tags and packaging intact.
• Once a return is received and inspected, refunds are issued within 5–7 business days.
• To initiate a return, please visit our online portal and select 'Track Order/Return'.