Shipping Policy

Last updated: July 2026

Every ZVIBEIT order ships directly from South Korea to your door in the United States. Because your items travel internationally, our shipping works a little differently from domestic stores — please read this policy before ordering. By placing an order, you agree to the terms below.

1.Order Processing

• Orders are processed within 1–3 business days (Mon–Fri, Korea Standard Time, excluding Korean public holidays).
• After processing, your items are sourced from our partner suppliers in Korea, inspected at our fulfillment center in Suwon, South Korea, and packed for international shipping. This sourcing and inspection stage typically takes 2–5 business days.
• During major Korean holidays (Seollal / Lunar New Year, Chuseok) and peak sale periods, processing may take longer. We will notify you by email if your order is delayed.

2.Shipping Method & Rates

All orders ship from South Korea via FedEx International Express.

Order total is calculated after any discounts are applied and before shipping and any import charges. Shipping rates are subject to change; the rate shown at checkout at the time of your order is the rate that applies.

3.Estimated Delivery Time

• Transit time (Korea → USA): typically 3–6 business days with FedEx International Express, after your package leaves our fulfillment center.
• Total estimated time from order to delivery: approximately 7–14 business days.
• Delivery times are estimates, not guarantees. Customs inspections, weather, carrier disruptions, and peak-season volume can extend delivery beyond the estimated window. Such delays are outside our control and do not qualify an order for cancellation or refund on their own.

4.Tracking Your Order

• Once your package ships, we will email your FedEx tracking number to the email address on your order.
• You can track your package at fedex.com or in the Shop app.
• Tracking may take 24–48 hours to show movement after the label is created.
• If you have not received a tracking email within 7 business days of ordering, please check your spam folder first, then contact us at support@zvibeit.com.

5.Customs, Duties & Import Taxes — Please Read Carefully

How it works if duties are charged on your order:

• In most cases, FedEx pays the duties upfront to U.S. Customs on your behalf so your package is not held up, then bills you afterward.
• You may receive an invoice from FedEx by mail, email, or text message after (or shortly before) delivery. This is a legitimate bill, not spam — but always verify that any payment link points to the official fedex.com domain before paying.
• Please pay the FedEx invoice promptly. Unpaid duty invoices may result in collection actions by FedEx, and future shipments to your address may be held until outstanding balances are settled.
• The amount varies by product type and declared value. FedEx may also charge a small disbursement (advancement) fee for paying customs on your behalf.

Important:

• Not every shipment is billed for duties, and the amount can vary — but you should place your order expecting that duties may apply.
• Duty and tax charges are non-refundable by ZVIBEIT, including for returned orders.
• Refusing to pay duties or refusing delivery does not exempt you from these charges — see Section 8.
• By law, we declare the actual value of all shipments on customs documents. We cannot mark orders as "gifts" or declare a lower value. Please do not ask.

6.Shipping Address Requirements

• We currently ship to the 50 U.S. states and Washington, D.C. only. We are unable to ship to P.O. Boxes, APO/FPO/DPO military addresses, or U.S. territories at this time, as FedEx Express requires a physical street address.
• You are responsible for providing a complete and accurate shipping address, including apartment/unit numbers. Once an order has shipped, the address cannot be changed.
• If a package is returned to us or disposed of by the carrier because of an incorrect or incomplete address, a refused delivery, or repeated failed delivery attempts, we can refund the product cost only — original shipping fees, return shipping fees, duties, and carrier handling fees will be deducted from any refund. If the carrier disposes of the package, no refund can be issued.

7.Lost, Damaged, or Missing Items

• Damaged in transit: If your order arrives damaged, contact us within 7 days of delivery at support@zvibeit.com with photos of the outer box, packaging, and damaged item(s). We will arrange a replacement or refund after review.
• Lost in transit: If tracking shows no movement for 10+ business days, contact us and we will open an investigation with FedEx. Please allow up to 10 business days for the carrier investigation before a resolution is issued.
• Marked delivered but not received: First check with household members, neighbors, your building's mail room, and around your property, and allow 24 hours — carriers sometimes scan packages as delivered slightly early. If it still hasn't appeared, contact us within 7 days and we will work with FedEx on a trace. For orders over $200, a signature may be required at delivery.
• Missing or incorrect items: Report within 7 days of delivery with a photo of everything received, including the packing slip.

8.Refused or Unclaimed Packages

If a package is refused at delivery, or is returned or abandoned because customs charges were not paid:

• Any refund will be limited to the product cost, minus outbound shipping, return shipping charged to us by FedEx, and any duties, taxes, or fees assessed on the shipment.
• If the package is destroyed or disposed of by customs or the carrier rather than returned, no refund can be issued.

We strongly encourage you to accept delivery and contact us at support@zvibeit.com with any concerns — we will always try to find a fair solution.

9.Order Changes & Cancellations

• Because we begin sourcing your items from our Korean suppliers quickly, orders can only be changed or cancelled within 12 hours of purchase. Email support@zvibeit.com with "CANCEL" or "CHANGE" and your order number in the subject line.
• After 12 hours, or once sourcing has begun, orders cannot be cancelled and will follow our standard Return Policy after delivery.

10.Partial Shipments & Item Availability

• Occasionally, an item may sell out at our supplier after you order. If this happens, we will email you within 3 business days with the option of a replacement, a partial refund, or a full refund for the unavailable item.
• In rare cases we may ship your order in more than one package at no extra cost to you. You will receive tracking numbers for each package. Note that each package clears customs separately and may be assessed duties separately.

11.Product & Labeling Note

Our products are authentic items sourced directly from Korea. Packaging, labels, and included inserts may be partially or fully in Korean, and product packaging may occasionally differ from photos due to manufacturer updates. This is normal for imported goods and does not qualify as a defect.

12.Questions?

We're here to help. Reach us at support@zvibeit.com and we'll respond within 1 business day (Mon–Fri, KST).

ZVIBEIT may update this Shipping Policy from time to time. The version published on this page at the time of your order applies to that order.